Frequently Asked Questions
Everything you need to know about your Neo Direct home experience.
What are your standard shipping times for furniture items?
Most orders are processed within 24 hours. Standard delivery typically takes 3-5 business days, though larger furniture pieces may require scheduled delivery which can take up to 7-10 business days.
What is your return policy for home decor and appliances?
We offer a 30-day return window for all unused items in their original packaging. Please ensure you retain your proof of purchase to initiate a smooth return process.
Do you offer assembly services for your furniture?
All our furniture comes with comprehensive, easy-to-follow assembly instructions. While we do not offer direct assembly services, our customer support team is available to assist with any questions during your setup.
Are your products covered by a warranty?
Yes, all Neo Direct products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship for your peace of mind.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery's progress in real-time.